Refund & Return Policy – RisingStarBC

Effective Date: 1/06/2026

At [Your Sports Shop Name], our top priority is your complete satisfaction with every product you purchase. We are committed to offering high-quality sports equipment, apparel, footwear, and accessories designed to support your performance, training, and active lifestyle. We understand that sometimes a product may not meet your expectations, fit as desired, or suit your needs, which is why we have created this comprehensive Refund and Return Policy to clearly explain your rights and our procedures. Please read this policy carefully before making a purchase or initiating a return, as it outlines the terms, conditions, and steps involved in returning items and requesting refunds or exchanges.

This policy applies to all purchases made through our physical store locations, our official website, and any authorized online sales channels operated by [Your Sports Shop Name]. By purchasing from us, you agree to the terms described below.

1. General Return Eligibility & Timeframe

We accept returns and requests for refunds or exchanges for most products within 30 calendar days from the date you receive your order or make your in-store purchase. This timeframe allows you sufficient time to inspect, try on, and evaluate your items while ensuring we can process returns efficiently.

To be eligible for a return, all items must meet the following strict conditions:

Condition of Item: Products must be unused, unwashed, unworn, and in perfect, original condition. They must not show any signs of wear, dirt, damage, stains, scuffs, or use on sports courts, fields, gyms, or outdoor environments. Footwear must be tried on only on clean, flat, indoor surfaces to prevent damage or wear.
Packaging & Tags: All items must be returned with their original packaging, labels, tags, manuals, accessories, and any included parts or gifts. For footwear, the original manufacturer’s shoebox is considered part of the product and must be returned intact, undamaged, and without additional labels, tape, or markings applied directly to it. Apparel must have all original tags and stickers still attached.
Proof of Purchase: You must provide valid proof of purchase, such as the original receipt, order confirmation email, invoice, or order number. We cannot process returns or exchanges without verification of your purchase from us.
Resale Condition: Items must be in a condition that allows us to resell them as new. Any item that is returned damaged, incomplete, or not in its original state will not be accepted for refund or exchange and may be sent back to you at your cost.

Extended Returns Policy

During peak seasons, holidays, or special promotions, we may extend the return period. Any such extensions will be clearly advertised alongside the relevant promotion. For standard purchases, the 30-day rule applies strictly. Returns submitted after 30 days but within 45 days of delivery may, at our sole discretion, be eligible for store credit or an exchange only, and will not qualify for a cash or card refund. No returns are accepted after 45 days from the delivery date.

2. Exceptions: Non-Returnable & Non-Refundable Items

Due to health, safety, hygiene, and product nature regulations, certain items cannot be returned, exchanged, or refunded under any circumstances, unless they are received defective or damaged upon arrival. These items include:

Hygiene & Personal Items: Underwear, sports bras, compression garments, base layers, socks, swimwear, mouthguards, protective padding, and any apparel or gear that comes into direct contact with the body, for hygiene and safety reasons.
Custom & Personalized Products: Items that have been customized, printed, embroidered, engraved, or made-to-order according to your specific requirements, including team uniforms with player names or numbers, custom-sized equipment, or personalized accessories.
Clearance & Final Sale Items: All products marked as “Final Sale”, “Clearance”, “Discounted”, or sold at a reduced price as part of a clearance promotion are non-returnable and non-refundable. This will be clearly indicated on the product page or price tag.
Digital Products: Downloadable content, gift cards, electronic vouchers, or digital services are non-refundable once purchased or delivered.
Used or Damaged Items: Products that have been used, modified, repaired, or damaged due to misuse, negligence, improper storage, accidents, or normal wear and tear are not eligible for return.
Special Order Items: Products specially ordered from suppliers at your request, which are not part of our standard inventory, cannot be returned or cancelled once the order has been processed.

3. Defective, Damaged, or Incorrect Items

We take great care to ensure all products are inspected and tested before dispatch. However, if you receive an item that is defective, damaged, faulty, or incorrect (not what you ordered), we will resolve the issue promptly and at no extra cost to you.

What to do:

Notify us within 7 calendar days of receiving your order. Please contact our customer service team via email at [Your Email Address] or phone at [Your Phone Number], providing your order number, details of the issue, and clear photographs of the item, packaging, shipping label, and any visible damage or defect.
Our team will review your claim and may ask for additional information or verification.
Once approved, we will provide you with a pre-paid shipping label or arrange collection of the item. We cover all shipping costs for returns related to defects, damage, or errors on our part.
You may choose between:
1. A full refund to your original payment method, including all original shipping charges.
2. An immediate replacement with the same product, subject to stock availability.
3. An exchange for a different product or size, with adjustment of costs if applicable.

We reserve the right to inspect the returned item to confirm the defect or damage before processing your refund or replacement. If an item is found not to be defective or damaged, we will inform you and may return it to you at your expense, or issue store credit instead of a refund.

4. Standard Returns: Process & Steps

If you simply changed your mind, ordered the wrong size/color, or are not satisfied with your purchase, and the item meets our eligibility criteria, follow these steps to return it:

Step 1: Request Return Authorization

Contact our customer service team within 30 days of delivery to request a return. Provide your order number, name, contact details, and reason for return. We will review your request and issue a Return Merchandise Authorization (RMA) number along with detailed return instructions. Returns sent without an authorized RMA number may be rejected or delayed.

Step 2: Prepare Your Package

Pack the item securely in its original packaging, ensuring all tags, accessories, and parts are included. Place the original proof of purchase or a copy of your order confirmation inside the package. Clearly write your RMA number on the outside of the shipping package. Do not apply labels or tape directly to the product packaging or shoeboxes.

Step 3: Ship Your Return

You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a tracked and insured shipping service, as we cannot be held liable for lost, stolen, or damaged returns during transit. Shipping fees paid for the original delivery are non-refundable.

Send your return to:

RisingStar

ГЕНЕРАЛА ПЕТРА АРАЧИЋА 3, ПАНЧЕВО, Србија

Step 4: Inspection & Processing

Once we receive your return, our quality control team will inspect the item within 2–5 business days to ensure it meets our return conditions. Once approved, we will process your refund or exchange.

Step 5: Refund Issuance

Refunds are issued to the original payment method used at the time of purchase. The time it takes for the funds to appear in your account depends on your bank or payment provider, and typically ranges from 3 to 10 business days after we process the refund. Credit card refunds may take up to 15 days to reflect on your statement. We will send you a confirmation email once the refund has been processed.

5. Exchanges

If you wish to exchange an item for a different size, color, model, or product, please indicate this in your return request. We will reserve your desired exchange item while your return is in transit.

If the new item has a higher price, you will be required to pay the difference in cost.
If the new item has a lower price, we will refund the difference to your original payment method.
Exchange shipping costs: For standard exchanges (not related to defects), you are responsible for return shipping of the original item, and we will cover the cost of sending the new item to you, or you may collect it in-store.

Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund or offer store credit.

6. Store Credit

In cases where a product is returned after the 30-day period, or where you prefer not to receive a cash refund, we may offer store credit equal to the value of the returned item. Store credit never expires, can be used online or in-store, and is issued in the form of a digital or physical gift card. Store credit cannot be exchanged for cash or refunded.

7. Shipping Costs

Original Shipping Fees: Standard shipping charges paid at the time of purchase are non-refundable, unless the entire order is returned due to our error, defect, or damage.
Return Shipping Fees: Customers pay return shipping costs for standard returns (change of mind, wrong size, etc.). We only cover return shipping costs for defective, damaged, or incorrectly sent items.
Customs & Duties: For international returns, any customs duties, taxes, or import fees incurred during return shipping are the responsibility of the customer, unless the return is due to our error.

8. Warranty Policy

Many products sold at [Your Sports Shop Name] come with a manufacturer’s warranty against defects in materials and workmanship. Warranty periods vary by brand and product type. Our team can provide specific warranty information for any product upon request.

Warranties do not cover damage caused by misuse, abuse, improper maintenance, normal wear and tear, or failure to follow manufacturer instructions.
To make a warranty claim, contact us with your proof of purchase and details of the issue. We will assist you in processing the claim with the manufacturer or provide a solution according to the warranty terms.

9. Changes to This Policy

We reserve the right to modify, update, or change this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. Changes apply to purchases made after the publication date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or need assistance regarding returns, refunds, exchanges, or this policy, please contact our dedicated customer support team:

[Your Sports Shop Name]

Email: zlcm365@163.com
Phone: +381 61 824 123
Address: ГЕНЕРАЛА ПЕТРА АРАЧИЋА 3, ПАНЧЕВО, Србија
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM; Saturday, 10:00 AM – 2:00 PM (Closed Sundays and Public Holidays)

We are here to help you with any issues and ensure your experience with us is positive and hassle-free.